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COVID-19: Latest Information

The Community Response in the East Riding of Yorkshire to the Coronavirus

(COVID-19) Pandemic – Update

The East Riding Community Response Hub continues to work in partnership with the HEY Smile Foundation.  East Riding of Yorkshire Council is very proud of what has been possible to do in setting up these arrangements in such a short amount of time.

At close of business on 13 May, the 01482 393919 Community Hub number had taken 8,050 calls generating 5,055 tasks that have needed to be carried out. In addition, the team recently started making outbound calls to residents who we had reason to believe might benefit from the services offered by the Community Response Hub.  So far 7,810 such calls have been made and people have often been very appreciative of a call and many tasks have been generated from these calls.

East Riding of Yorkshire Council has made a short video telling the story of the Community Response Hub – You will find it here – .  The team has also made an online storybook to accompany the video – you will find that here – 

We hope you enjoy watching these videos.



A dedicated contact centre specifically for residents who don’t have that network of carers, family, friends, neighbours or local community groups to call upon is now up and running.

9am-9pm Monday-Friday
9am-6pm Saturday and Sunday
Tel: (01482) 393919

This contact centre is not for emergencies or for those vulnerable residents who are registered within the ERYC adult care system. The people we want to help through this service are those who may be in self-isolation and need medicines or essential food collecting, pets that need walking or are maybe feeling lonely and would like to be able to chat with someone.

If you need to be signposted for any additional support, please contact Tickton & Routh Parish Council: 07563 155095 / Email:



Community Groups & Voluntary Groups
We encourage any community or voluntary groups, along with those groups set up on social media channels, to register their details on This website is hosted by the HEY Smile Foundation and the aim is to build up a detailed database of organisations that can work alongside HEY Smile Foundation and build resilience when helping those in need. Many groups have registered already, but the more the better. Guidance on how to register can be found in this video – .



Individuals cannot register on the website but we encourage people to register at to become one of the new NHS Volunteer Responders. These volunteer responders will carry out tasks such as delivering medicines from pharmacies, driving patients to appointments, bringing people home from hospital and making regular telephone calls to check on people isolating at home.



Community Hubs are being set up in locations across the East Riding, in Anlaby, Beverley, Bridlington, Driffield, Goole, Holme-on-Spalding-Moor, Hornsea, Pocklington and Withernsea. These are not open to the public but are a place where volunteers can co-ordinate their help and support for the surrounding area.



Radio Humberside – 95.9 FM

Government Website:

NHS website:

Humberside Police: Non Emergencies Call 101 

East Riding of Yorkshire Council:

Tickton & Routh Parish Council: 07563 155095 / Email:

East Riding Charity Support During COVID-19 Facebook group – if you are part of a charity / voluntary sector organisation this peer support space offers a chance to air challenges, explore solutions and receive peer support when it counts:


Michelle Middleton (Clerk)

Telephone: 07563 155095  


 Tickton & Routh Parish Council send good wishes to everyone at this difficult time.

Last updated 27.05.2020